Senior Customer Assurance Analyst

Job Description:

  • Lead and support timely completion of customer security questionnaires using AI tools within daily SLAs
  • Communicate thoughtfully across global teams
  • Maintain current knowledge of Wiz products, controls, documentation, and IT environment
  • Support customer audits, live customer calls, contract questions, and sales enablement activities
  • Use and improve tools and technologies to manage increased demand
  • Support change management of the FAQ knowledge base and AI tools
  • Maintain the Wiz Trust Center and other internal and external security resources, including team procedures
  • Build strong cross-functional partnerships
  • Partner with Legal, Sales, Data Privacy, and Compliance to unblock enterprise deals and advance company-wide security initiatives
  • Report to the Customer Assurance Manager within Wiz’s Information Security organization

Requirements:

  • 1+ years of experience on a Customer Assurance, Security Trust, or Third-Party Risk Management (TPRM) team, including prior work on 100+ security questionnaires
  • 3+ years of other experience in relevant security roles, such as Security Engineering, Solutions Engineering, Risk Management, Compliance, or Technical Account Management
  • Excellent written and verbal communication, especially when customer-facing
  • Ability to collaborate and communicate with technical and non-technical audiences
  • Conversational familiarity with cloud-native security controls in AWS or GCP
  • Experience working in organizations that develop software and/or operate managed infrastructure and technology services for their own customers
  • Keen attention to detail for accurate customer responses and compliance documentation
  • U.S. person as defined by EAR part 772 and ITAR 120.15
  • Reside in the contiguous United States
  • Legal right to work in the country where the position is based without visa sponsorship
  • Preferred: Experience creating and iteratively improving AI technologies
  • Preferred: Familiarity with an Agile methodology
  • Preferred: Experience in a fast-paced, high-growth tech environment, ideally on a remote and globally distributed team
  • Preferred: Hands-on experience with enterprise cloud security tools such as CNAPP, CSPM, or CIEM solutions

Benefits:

  • Bonus
  • Equity
  • Benefits
  • Access to Google benefits
  • Option to walk into any Wiz or Google office if desired
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