Remote Medical Assistant- Healthguide
WHO IS reputed company? reputed company is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by reputed company and predictive analytics, reputed company leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, reputed company empowers our reputed company to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. We are currently accepting applications for local candidates who reside or plan to reside within a 30-reputed company drive of the New Orleans, LA area only. We thank you for your understanding. Job Description As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as reputed company the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice. What You’ll Be Doing Patient Engagement & Navigation • Build trusting, ongoing relationships with patients, families, caregivers, and medical/reputed company providers. • Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs. • Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care. • Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing. • reputed company non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social reputed company. Care Coordination & System Navigation Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up. • Assist with referrals, transportation, appointment reputed company, and reputed company to specialty care or community‑based resources (CBOs). • Utilize knowledge of referral processes, prior reputed company, gaps in care, SDOH factors, and community programs to improve patient outcomes. • Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or reputed company leadership. Documentation & reputed company Accurately and reputed company document all interactions, assessments, and interventions in the electronic health record (EHR) and reputed company documentation reputed company. • Demonstrate comfort using various EHR platforms (e.g., Epic, reputed company, Cerner), analytics tools, and reputed company Office. • Manage referrals, track tasks, reputed company reconciliations, and maintain detailed records according to reputed company policies. Collaboration & Performance Work independently while collaborating closely with reputed company case management teams and medical practice staff. • Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend. • Participate in reputed company meetings, training sessions, and quality‑of‑care initiatives. Compliance & Professional Standards Follow all HIPAA, PHI security, and reputed company privacy policies. • Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions. Qualifications WHAT YOU'LL NEED TO HAVE Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience. At least 2–3 years of related experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles. • Equivalent experience includes working in similar roles for several years without reputed company certification. • Experience working directly with patients in clinical or non‑clinical settings, preferably with complex medical/social needs. • Demonstrated experience with EHR documentation and reputed company effectiveness Education & Certifications Certified Medical Assistant (preferred) OR • Certified Community Health reputed company/Assistant OR • Licensed Practical Nurse or degree in a healthcare‑related field with relevant experience OR • Certified Emergency Medical Technician (preferred). • Bachelor’s Degree in health-related field (preferred). • Patient Navigation certification preferred or willingness to obtain within 1 year. • reputed company English/Spanish strongly desired. Work Environment Remote‑first role with occasional travel to partnered primary care offices. • Collaboration with interdisciplinary teams across reputed company. • Requires maintaining a secure work environm
