About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

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Description

AVAYA has a unique opportunity for an experienced Government Account Manager to drive strategic growth across the U.S. Department of Defense (DoD)—including the U.S. Army and related defense organizations. The ideal candidate will have a proven track record of selling enterprise communications, cloud, and/or cybersecurity solutions into complex federal environments and possess deep knowledge of the Department of Defense acquisition landscape.

This individual will be responsible for developing executive relationships, identifying and closing new business opportunities, expanding existing accounts, and positioning Avaya's secure communications portfolio—including FedRAMP IL2 and IL4 cloud voice and collaboration solutions—to support mission-critical operations.

What you can expect to do

• Develop and execute strategic account plans to achieve revenue targets across assigned Department of Defense accounts, with a strong focus on U.S. Army customers and related defense organizations.
• Build and maintain trusted relationships with senior leaders across the U.S. Army, Program Executive Offices (PEOs), acquisition organizations, Army CIO/G-6, NETCOM, defense agencies, and industry partners.
• Identify, qualify, and close new business opportunities while expanding Avaya's footprint within existing DoD and Army accounts.
• Position Avaya's secure communications portfolio, including FedRAMP IL2 and IL4 cloud voice, Unified Communications, Contact Center, and collaboration solutions.
• Navigate complex federal procurement processes, including FAR/DFARS requirements and applicable contract vehicles.
• Collaborate closely with Solution Engineering, Product Management, Contracts, Legal, Marketing, Customer Success, and Avaya's partner ecosystem to develop winning customer solutions.
• Develop and execute account strategies aligned with Army and Department of Defense modernization initiatives, digital transformation, and mission objectives.
• Maintain an accurate sales pipeline, opportunity forecasts, and executive account reviews using CRM tools.
• Develop relationships with prime contractors, systems integrators, and channel partners supporting Army and Department of Defense programs.
• Develop opportunities aligned with Army and DoD modernization priorities, budget cycles, acquisition strategies, and technology refresh initiatives.
• Lead complex, multi-stakeholder sales pursuits from opportunity identification through contract award and deployment.
• Represent Avaya at Army, Department of Defense, and federal industry conferences, customer engagements, and technology events.
• Stay current on Army modernization priorities, federal technology initiatives, cybersecurity requirements, FedRAMP, Zero Trust, and evolving Department of Defense mission requirements.

What you bring to the table

• 10+ years of successful CX/UC/CC technology sales experience supporting the U.S. Federal Government, with significant experience selling into the Department of Defense, U.S. Army, or other defense organizations.
• Demonstrated success managing complex, strategic Army and Department of Defense accounts and consistently exceeding sales objectives.
• Existing relationships within the U.S. Army, Department of Defense, defense agencies, federal systems integrators, or strategic defense contractors are strongly preferred.
• Experience selling enterprise communications, Unified Communications, Contact Center, CCaaS, cloud, networking, cybersecurity, or mission-critical communications solutions.
• Working knowledge of FedRAMP cloud environments, including IL2 and IL4, is strongly preferred.
• Experience supporting DoD acquisition programs, modernization initiatives, and technology procurement strategies.
• Strong understanding of FAR, DFARS, federal procurement processes, and government contract vehicles such as GSA MAS, NASA SEWP, and other acquisition vehicles.
• Demonstrated success collaborating with federal systems integrators, channel partners, and prime contractors to develop and close complex opportunities.
• Strong executive presence with exceptional communication, negotiation, presentation, and strategic account planning skills.
• Self-motivated, highly collaborative, and driven to deliver measurable customer outcomes.
• Ability to travel as required to support customer engagements, industry events, and executive meetings. This remote l position can be based anywhere in the Midwest, Northeast, New England or Southeast
• Active U.S. Secret security clearance or the ability to obtain and maintain one is preferred

Experience

Education

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.