Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.Ready to launch a career with real growth, technical skill building, and earning potential?Join ourCustomer Solutions Team , where you'll become a trusted expert who guides customers through account questions, troubleshooting, product value, and advanced support.Who We're Looking ForWe're looking for curious, motivated individuals who love technology, enjoy solving complex problems, and are passionate about delivering world-class customer solution experiences.As aCustomer Solutions Specialist , you'll master the full customer experience-from account support to advanced troubleshooting to offering valuable add-on services.You'll be the calm, confident voice customers rely on-delivering clarity, solutions, and peace of mind.Why You'll Love It HereWe're committed to creating an environment where you can grow, thrive, and build a long-term career.Paid, hands-on training with supportive leaders and coachesComprehensive Medical, Dental & Vision-coverage starts Day OnePaid holidays + flexible paid time-off401(k) with company matchEmployee Stock Purchase Plan (ESPP)Employee Resource Groups & inclusive cultureFriends & Family Product DiscountsCompensation & Career GrowthStarting Rate:$17.50/hourCareer Progression:We offer a structured growth plan with reviews at 90 and 135 days. Each phase unlockshigher pay and added incentives , with the opportunity to reach$19.50/hr within 135 days . On top of hourly pay, you can earn$85-$145+ biweeklythrough additional compensation programs.Training & DevelopmentTraining Week 1:20 hours of work that will include onboarding, technology check and set up, on the job observations and online self-paced learning modulesTraining Week 2-6:Monday - Friday 8:00am - 4:30pmA Day in the LifeAs a Customer Solutions Specialist, you will:Deliver exceptional customer service across a high volume of inbound support callsProvide clear resolutions for technical, account, and equipment-related needsYou'll be expected to take revenue-related actions on most calls-such as pitching an offer or sending a referral. While not every call allows for this (approximately 10-15%), consistently looking for opportunities is key to success in this role.Manage escalations with resilience and a solutions-first mindsetThink outside the box to tailor solutions that meet customer needsBuild trust through confident communication and active listeningMulti-task across systems, tools, and resources while maintaining accuracyRepresent Vivint with professionalism and customer-centricityWhat Will Make You SuccessfulYou will thrive in this role if you bring:Curiosity, resourcefulness, and a desire to solve problemsA calm, steady presence in challenging conversationsStrong verbal and written communicationTech-savviness or interest in smart home technologyAbility to multitask effectively in a fast-paced environmentInitiative, ownership, and a love for learningConfidence in offering promotions and product upgrades (sales experience is a plus)High level of confidentiality and trustworthinessMinimum RequirementsMust be at least 18 years oldMust obtain aBurglar Alarm License(provided and paid by Vivint)Must be able to type40 WPMCannot reside inCA, CT, DC, ME, or WAWork From Home & Technology Requirements:Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.Have a quiet and private location from which to work that includes a desk and chairYou must be able to provide your own equipmentwhich meets the following requirementsA computer (laptop or desktop) no older than 5-7 years(Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)Computer must run Windows 10 or higherComputer with at least 16GB RAMWired internet connection - ethernet cable connection from computer to routerHigh-speed internet - 35mbps upload and 50mbps download speed required minimumUSB wired headset equipped with a microphoneUSB mouse wired mouseDual monitors are required (this can include laptop + 1 monitor)Must provide proof of requirements via image submission & video conference validationWorking ConditionsThis role operates in a professional environment (on-site or remote, depending on assignment). You'll use standard office equipment including computers, phones, and communication tools.Safety CommitmentVivint maintains a strong culture of safety. Each employee is responsible for completing all required training and upholding safety standards, following all written and verbal directions, and reporting hazards promptly.Compensation NoteCompensation reflects market cost of labor and may vary based on location, experience, and skillset. Base pay begins at$17.50depending on geographical market adjustments.Ready to Build Your Career? Apply Today!If you're a current employee, please notify your leader before applying.NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)Official description on file with Talent.