Experienced Market Research Interviewer - Ongoing Freelance Work
SPG Consulting, an established U.S. consulting and market research firm, is seeking an experienced freelance telephone market research interviewer for ongoing customer satisfaction survey projects. This is market research only—no sales, telemarketing, fundraising, or appointment setting.
The Assignment
We typically complete approximately 40–50 customer interviews per month. The surveys themselves are short, generally under five minutes, and SPG provides both the customer contact list and questionnaire.
The most important part of the assignment is reaching the appropriate respondent. This may require working professionally with gatekeepers, leaving messages, and following up with respondents who request a callback.
SPG has a dedicated toll-free telephone number that will be assigned to the interviewer. When messages are left, respondents can return calls directly to that number.
What We're Looking For
We are particularly interested in someone with previous experience as a:
Telephone market research interviewer
CATI interviewer
B2B research interviewer
Customer satisfaction/Voice of Customer interviewer
Experienced telephone survey researcher
The successful candidate will have a pleasant, professional telephone manner; excellent spoken English; strong listening and note-taking skills; persistence in reaching respondents without being overly aggressive; and the ability to represent SPG and our clients professionally.
Experience speaking with business owners, executives, managers, or customers is highly desirable.
This is not a high-volume call-center position. We are looking for one dependable interviewer with whom we can develop a long-term working relationship.
Compensation
Approximately $28 per hour, including reasonable time spent making repeat attempts, leaving messages, completing callbacks, conducting interviews, and recording responses.
Work is performed remotely during normal U.S. business hours. Scheduling is flexible within the requirements of each project.
To Apply
Please provide:
A brief description of your telephone interviewing or market research experience.
The types of respondents you have interviewed.
Your experience with B2B/customer research.
Your current location and time zone.
Your normal availability during U.S. business hours.
Your requested hourly rate.
How long you have worked as a telephone interviewer/researcher.
Qualified finalists will participate in a brief telephone conversation with SPG. This conversation will also allow us to evaluate telephone presence and communication style.
We are looking for someone interested in an ongoing relationship rather than a one-time assignment.
