Technical Service Manager - Cushioning North Central (Remote)

Technical Service Manager - Cushioning North Central (Remote) SharonvilleOverviewLead and manage the service of the company's equipment platforms within the defined geographical area.Ensure consistent, profitable growth in sales and service revenues through positive planning, deployment, and management of service personnel.The main responsibilities are to manage the service personnel in technical attributes, account development, and managing assets.ResponsibilitiesSupport innovative existing solutions for Regional customers to optimize operational efficiency and product protectionDevelop requirements for service levels by location by developing service strategies to ensure they are in line with local and national service standards.Promote multiple cross-product opportunities and projects.Interact with national and regional sales, distributors, manufacturing, marketing, sales coordinators, and customer service to enable an appropriate level of customer support.Coordinate installs with local regions to ensure the efficacy of resources and labor.Track and Communicate issues with our Regional customers to take ownership of engineering, marketing, and the local Sales team.Develop strategies on service levels for all Regional Customers.Develop metrics to monitor the success of the Regional service strategy for all customers and programs.Identify and communicate with local customer contacts on the success of our service levels.QualificationsBA / BS Degree; MBA preferred3years of experience in people or project management3years of MS Office Suite2years of Distribution salesValid Driver's LicenseAbility to travel 50-60% (3 days per week)ADDITIONAL QUALIFICATIONSA strong set of ethics and values, integrity, and trustResults-driven.Performance Management.Ability to make tough decisionsExude Executive PresenceModel Leadership BehaviorsStrong business acumen with a drive to achieve resultsExcellent presentation and communication skills (all levels)Customer focus / working knowledge with management of corporate strategic accountsStrong organizational skillsOrganizational credibilityInspired leadership :a demonstrated ability to coach & lead through others to get results.Effective at working with others to achieve shared goals in a matrix structure.Project Management :ability to coordinate and drive several initiatives in a dynamic and often ambiguous environment.Uses process and pragmatism to maintain prioritization and alignment in terms of executing work.J-18808-Ljbffr. Experience: 8 years required

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