Senior Business Process Manager – QTC

Job Description:

  • Lead end-to-end process improvement, optimization, automation, and transformation initiatives across the Quote-to-Cash Finance organization
  • Partner with Finance, DTS (IT), Product, Revenue Operations, and other cross-functional stakeholders to identify needs, align priorities, and deliver scalable solutions
  • Assess current-state processes, identify pain points and control gaps, and design future-state workflows, process flows, and standard operating procedures
  • Develop business cases quantifying revenue impact, cost savings, efficiency gains, and return on investment
  • Translate Finance needs into business requirements, user stories, and integration requirements for Oracle ERP Cloud, Zuora Billing, Zuora Revenue (RevPro), and Salesforce
  • Facilitate cross-functional discussions and design reviews
  • Manage projects, including plans, milestones, dependencies, risks, decisions, and stakeholder communications
  • Plan and lead User Acceptance Testing (UAT), including test-case development, tester coordination, execution tracking, issue resolution, and audit-ready documentation
  • Ensure process and system changes align with company strategy, policies, internal controls, and SOX compliance requirements
  • Support implementation and adoption of systems, automation capabilities, AI tools, and process improvements
  • Create process documentation and training materials, deliver end-user training, and promote best-practice adoption
  • Provide status, outcome, risk, dependency, and escalation updates to stakeholders and executives
  • Share knowledge, coach team members, and drive continuous improvement

Requirements:

  • Bachelor's degree
  • Experience in Quote-to-cash processes, specifically with SaaS revenues
  • 8+ years of Accounting experience using Local GAAP rules
  • 5+ years of process and/or project management, consulting, or related business experience
  • 3+ years of people management experience
  • Experience in a company that has scaled with accelerated growth or large software development organizations
  • Knowledge of process management/improvement, Lean Thinking, and Six Sigma methodologies
  • Proficiency with Google Suites, Oracle Cloud Fusion, Zuora, JIRA, ServiceNow, automation tools (RPA or Bots), and Excel
  • Excellent written and oral communication skills
  • Effective negotiation skills
  • Ability to work autonomously with minimal support
  • Ability to develop strong cross-team relationships and partnerships
  • Technical understanding sufficient to investigate development issues, synthesize information, devise plans, gain buy-in, and drive resolution
  • Ability to prioritize pipeline requests and align delivery without compromising goals
  • Experience focusing on customer satisfaction
  • Must already be authorized to work in the United States on a full-time, permanent basis without current or future visa sponsorship

Benefits:

  • Company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance
  • Restricted Stock Units (RSUs)
  • Paid time off and paid company holidays based on region
  • Up to six months of paid parental leave
  • Full health benefits plans, including options for 100% employer-paid and minimum employee-contribution plans from day one
  • Select retirement and pension programs with potential employer contributions
  • Coaching, online courses, and education reimbursements
  • Paid compassionate care leave following the loss of a loved one and other life-changing events
  • Remote work designation
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