Practice Access Manager, Bilingual – Spanish

Job Description:

  • Manage defined provider accounts within a specific region or territory to support access
  • Educate healthcare providers and office staff on access services and reimbursement solutions based on manufacturer business rules and the BlinkRx platform
  • Provide compliant, consultative education regarding BlinkRx access solutions and prior authorizations
  • Educate providers and staff about BlinkRx services and benefits to help patients start and remain on prescribed medication therapy
  • Reconfirm benefits and grow provider usage of BlinkRx
  • Conduct proactive outbound outreach to provider offices by phone
  • Identify and act on growth opportunities and position access solutions for new and existing patients
  • Maintain account conversations and relationships across an assigned territory
  • Manage regular touchpoints, track engagement, and ensure continuity of service
  • Serve as the first point of contact for prescription or patient inquiries
  • Build relationships with practices and offices and remove barriers to access
  • Create custom profiles for provider preferences regarding prior authorization support and status updates
  • Support the Brand Field team with healthcare provider and BlinkRx questions
  • Introduce partner field representatives to BlinkRx
  • Provide approved communications to healthcare providers regarding patient status

Requirements:

  • Fluent in both English and Spanish (written and verbal) to effectively serve Spanish-speaking clients
  • Background in pharmacy sales, healthcare account management, or outbound sales in a healthcare/pharma setting is strongly preferred
  • Understanding of prescription workflows across provider offices and pharmacy channels
  • Solution-oriented mindset with strong analytic capabilities
  • Exceptional communication and interpersonal skills
  • Ability to build and maintain strong relationships with internal and external clients
  • Comfort with outbound calling and ability to introduce products or services and drive conversations forward
  • Willingness to travel as business needs demand, including internal training sessions, industry conferences, and occasional in-person HCP visits
  • Ability to thrive in a dynamic and fast-paced environment
  • Ability to prioritize duties and manage multiple projects from start to finish with minimal supervision
  • Strong time-management and organizational skills
  • Must exercise strict confidentiality and have impeccable judgment
  • Ability to coordinate several tasks simultaneously
  • Experience working with a CRM (e.g. Salesforce) and softphone system is preferred

Benefits:

  • Equal opportunity employer valuing diversity
  • SMS or MMS application updates for applicants who provide their phone number and consent
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