Healthcare Customer Support
The Representative I - Pharmacy Advisor position provides direct support to members, prescribers, and pharmacists within pharmacies clinical program. Through advanced modeling systems, representatives identify members eligible for counseling opportunities, conduct outreach, assist with medication ordering, and connect patients with consulting pharmacists to drive optimal health outcomes.
salary: $18 - $18.55 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Primary Responsibilities
- Make outbound calls to targeted patients and respond to return inbound calls.
- Assist members with refilling medications and navigating the medication ordering process.
- Educate members on program benefits, value, and medication cost-saving opportunities.
- Identify clinical needs and transfer complex member questions to consulting Pharmacists.
- Work closely with supporting departments including mail order filling facilities, Fast Start, Diabetic Meter Exchanges, and Clinical Care Services.
- Handle documentation and fax requests, with opportunities to cross-train across clinical services based on business needs.
- Education: High School Diploma or GED required.
- Customer Service Experience: Minimum of 1 year in a customer service or call center environment. Candidates with medical or doctor's office experience must have handled high-volume calls (>75 calls/day) to translate to this environment.
- Communication: Empathetic, clear, and professional communication style for managing patient interactions.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
