[Remote] Customer Service Representative - Call Center -Remote
Note The job is a remote job and is open to candidates in USA. InteLogix is a customer service organization seeking a remote Customer Service Representative to serve as the first point of contact for customers. The role focuses on answering inquiries by phone, resolving complaints, documenting interactions, collaborating on escalations, and delivering a positive customer experience. Responsibilities Serve as the primary point of contact for customers via phone Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions Maintain a thorough understanding of products, services and policies to effectively assist customers Accurately document customer interactions and transactions across all tools/platforms Collaborate with other departments to resolve customer issues and escalate complex problems as necessary Strive to exceed customer satisfaction goals and performance metrics Continuously seek opportunities to improve the customer experience and streamline processes Stay updated on product knowledge and industry trends to better assist customers Ability to work within the defined hours of operation with flexibility needed on weekends and holidays Skills Must be 18 years of age or older High School Diploma or equivalent At least 6 months of call center experience required Strong typing skills are required Proficient with Microsoft Office products and Salesforce Troubleshoot basic technical issues Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Superb attendance, so you can be there when our customers need us Benefits Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Company Overview InteLogix is a provider of integrated solutions, utilizing state-of-the-art technology to provide outstanding customer experiences. It was founded in 1957, and is headquartered in Park City, Utah, USA, with a workforce of 5001-10000 employees. Its website is https//intelogix.com.
