ServiceNow Engagement Manager - Remote

Role: ServiceNow Engagement Manager

Locations: 100% Remote

Duration: 12+ Months Contract

Job Description:

  • 7+ years of ServiceNow engagement management or equivalent.
  • Provides client and delivery leadership, program governance, mentoring, and delivery accountability across ServiceNow implementations.
  • Own all aspects of program governance and ServiceNow tailored delivery including value tracking, operating model set up and execution, change control and course correction.
  • Exposure to ServiceNow platform and workflows including HRSD, WSD, Source-to-Pay, Finance & Accounting, IRM, LSD, ITSM, ITOM, App Engine, and future platform capabilities.

Client Responsibilities:

  • Develop trusted relationships with executive sponsors, platform owners, and business leaders.
  • Serve as Capgemini's primary engagement leader across ServiceNow programs and managed services.
  • Facilitate executive steering committees, governance reviews, and strategic planning sessions.
  • Translate business objectives into ServiceNow roadmaps and transformation initiatives.
  • Advise clients on platform adoption, AI strategy, governance, operating models, and value realization.

EM Responsibilities include:

  • Program governance
  • Solution oversight
  • Delivery quality assurance
  • Risk management
  • Business process transformation
  • Platform adoption and change management

Accountable for:

  • Multi-workstream delivery execution
  • On-time and on-budget performance
  • Resource utilization
  • Delivery quality
  • Executive reporting
  • Drive adoption of emerging platform capabilities

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