About the position

The Senior Travel Consultant manages complex domestic and international corporate travel arrangements and serves as a trusted advisor to clients. The role recommends travel solutions aligned with client needs, company policies, and business objectives; handles itinerary changes, disruptions, and urgent requests; and builds lasting client relationships through exceptional service. The consultant also mentors newer team members, supports team development, collaborates on process improvements, and helps enhance client experience, retention, and long-term success. Depending on business needs, the position may support after-hours fulfillment, Hotel eDirect, Vendor Hold Forms, group travel, and government travel, as well as other assigned duties. This is a fully remote, non-mobile position with a fixed schedule; flexible scheduling is not available. Training is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern. After training, the employee is assigned a permanent first-, second-, or third-shift schedule based on business needs, which may include weekend hours. The employee needs a dedicated, distraction-free home workspace and reliable high-speed internet; satellite and mobile broadband providers such as Verizon or T-Mobile Home Internet are not supported. The role requires travel to Travel Incorporated's Duluth, Georgia headquarters for portions of training and occasional team meetings, typically two to three times per year for up to three days. Travel Incorporated provides required computer equipment.

Responsibilities

• Manage complex domestic and international corporate travel arrangements accurately and efficiently.
• Recommend travel solutions that align with client needs, company policies, and business objectives.
• Handle itinerary changes, travel disruptions, and urgent requests professionally and confidently.
• Build lasting client relationships by delivering exceptional service on every interaction.
• Mentor newer consultants and support team development.
• Collaborate with colleagues to improve processes and contribute to operational excellence.
• Identify ways to enhance client experience and support retention and long-term client success.
• Depending on business needs, support specialized functions such as after-hours fulfillment, Hotel eDirect, Vendor Hold Forms, group travel, and government travel.
• Perform other duties as assigned.

Requirements

• 3–5 years of corporate travel consulting experience, or demonstrated success as a Travel Incorporated Travel Consultant meeting Senior Consultant performance expectations.
• Experience managing complex domestic and international itineraries.
• Strong understanding of corporate travel policies and best practices.
• Confidence working across multiple client accounts and priorities.
• Comfort using one or more Global Distribution Systems (GDS), travel management platforms, contact center technology, Microsoft Office, and other standard business applications.
• Ability to maintain a dedicated, distraction-free home workspace.
• Reliable high-speed internet; satellite and mobile broadband providers such as Verizon or T-Mobile Home Internet are not supported.
• Ability to travel to the Duluth, Georgia headquarters for portions of training and occasional team meetings, typically two to three times per year for up to three days.

Benefits

• Ongoing development
• Opportunities to grow your career
• Company-provided computer equipment