About brighthush brighthush is a global leader in financial services, dedicated to delivering innovative tax solutions that empower our clients to navigate an ever‑evolving regulatory landscape. With a presence in more than 150 countries and a team of over 10,000 professionals, we combine deep industry expertise with cutting‑edge technology to create lasting value for businesses, investors, and society at large. Our mission is to build a better working world by fostering trust, transparency, and sustainable growth across every market we serve. As part of our commitment to excellence, brighthush offers a fully remote work model for this role, allowing talented professionals across the United States to join our dynamic team from the comfort of their own homes while collaborating with colleagues worldwide. If you thrive in a fast‑paced, client‑centric environment and are passionate about driving operational efficiency in tax reporting, we invite you to explore this exciting opportunity. Key Responsibilities In this senior leadership position, you will be the driving force behind our Customer Tax Operations and Reporting team. Your day‑to‑day activities will include Team Leadership & Development – Lead, mentor, and inspire a high‑performing tax operations team, fostering a culture of continuous improvement and professional growth. Client Engagement & Escalation Management – Serve as the primary point of contact for escalated client issues, ensuring timely resolution and maintaining the highest service standards. Process Design & Standardization – Develop and implement standardized processes, templates, and best‑practice guidelines for tax information reporting and transaction tax operations. Performance Monitoring & Reporting – Track key performance indicators (KPIs) and key risk indicators (KRIs), providing actionable insights to senior leadership and clients. Quality & Compliance Oversight – Ensure all deliverables meet regulatory requirements and internal quality benchmarks, supporting both internal and external audit activities. Financial Stewardship – Manage engagement economics, monitor billable hours, and control out‑of‑scope work to keep projects on budget. Technology & Automation Advocacy – Champion the adoption of technology solutions that enhance efficiency, accuracy, and scalability across the tax operations function. Risk & Opportunity Management – Identify potential risks and opportunities within engagements, implementing mitigation strategies and value‑adding initiatives. Travel & Client Presence – Travel up to 20% of the time to client sites or regional hubs as required to strengthen relationships and support critical engagements. Essential Qualifications Bachelor’s degree in Accounting, Finance, Business Administration, Tax, Law, or Economics. Minimum of 8 years of progressive operational delivery experience in tax services, with at least 3 years in a supervisory or managerial capacity. Professional credential such as CPA, EA, or licensed attorney. Proven ability to manage complex, multi‑stream tax reporting projects for large, multinational clients. Strong analytical mindset with a track record of translating data into actionable business insights. Excellent written and verbal communication skills, capable of presenting to senior executives and diverse stakeholder groups. Demonstrated experience in change management, process improvement, and the implementation of operational efficiencies. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and tax accounting systems. Exceptional organizational and people‑management skills, with a focus on coaching and performance development. Preferred Qualifications Experience leading a production line or high‑volume tax operations team. Advanced knowledge of U.S. federal, state, and international tax reporting requirements. Familiarity with tax technology platforms such as Thomson Reuters, Wolters Kluwer, or similar solutions. Experience managing cross‑functional teams across multiple geographic regions. Background in data analytics or business intelligence tools (e.g., Power BI, Tableau). Prior exposure to audit support and documentation for both internal and external audits. Skills & Competencies Leadership & Influence – Ability to inspire teams, drive consensus, and influence stakeholders at all levels. Strategic Thinking – Capacity to align operational initiatives with broader business objectives and market trends. Problem‑Solving – Strong critical‑thinking skills to diagnose complex issues and develop innovative solutions. Project Management – Expertise in planning, executing, and closing projects on time and within budget. Client‑Centric Mindset – Commitment to delivering exceptional client experiences and building long‑term relationships. Adaptability – Comfortable navigating ambiguity and rapidly changing priorities in a global environment. Data‑Driven Decision Making – Proficiency in leveraging data to inform strategy and operational improvements. Career Growth & Development At brighthush, we believe that your professional journey is as important as the work you do. As a Senior Services Manager, you will have access to a comprehensive learning ecosystem, including Structured leadership development programs that refine your strategic and people‑management capabilities. Mentorship from senior executives who have led global tax operations across multiple industries. Opportunities to lead cross‑functional initiatives, exposing you to new business domains and technology platforms. Access to industry conferences, webinars, and certification courses to keep you at the forefront of tax regulation and best practices. Clear career pathways that can lead to roles such as Director of Tax Operations, Global Tax Lead, or Chief Tax Officer. Work Environment & Culture brighthush thrives on collaboration, innovation, and a shared commitment to excellence. Our hybrid model blends remote flexibility with purposeful in‑person interactions, ensuring that team members feel connected and supported. Key cultural pillars include Inclusivity & Diversity – A workplace where diverse perspectives are celebrated and every voice is heard. Continuous Learning – A culture that encourages curiosity, experimentation, and knowledge sharing. Work‑Life Balance – Flexible schedules, generous vacation policies, and a focus on mental and physical well‑being. Recognition & Rewards – Transparent performance metrics and a rewards system that celebrates both individual and team achievements. Community Impact – Opportunities to contribute to social responsibility initiatives and sustainability projects. Compensation & Benefits While the exact compensation will be tailored to your experience and qualifications, brighthush offers a competitive total rewards package that includes Base salary commensurate with market standards for senior tax operations leaders. Performance‑based bonuses and incentive plans aligned with individual and company goals. Comprehensive health, dental, and vision coverage for you and your dependents. 401(k) retirement plan with company match and a pension option for eligible employees. Flexible vacation policy that allows you to determine the amount of time off you need. Paid holidays, winter/summer breaks, and additional leave options for personal or family care. Professional development stipend and reimbursement for certifications, conferences, and continuing education. Employee assistance programs, wellness initiatives, and access to mental health resources. Potential for relocation assistance and visa sponsorship for qualified international candidates. How to Apply If you are ready to lead a high‑impact tax operations team, drive operational excellence, and shape the future of tax services at a global firm, we encourage you to apply today. Join brighthush and be part of a team that is redefining the financial services landscape. Apply for this job