[Remote] QVC Customer Service Specialist - 2nd Shift

Note The job is a remote job and is open to candidates in USA. QVC Group is a live social shopping company operating multiple retail brands. The Customer Service Specialist supports QVC by handling inbound customer calls, resolving issues, de-escalating situations, personalizing customer interactions, and promoting products to improve sales. Responsibilities Busy day handling a high volume of our inbound customer inquiries Offer additional products on each customer interaction Assist customers with questions while personalizing the experience for each caller Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data Opportunity for advancement and upward mobility across the entire QVC Group family of brands Report to an assigned Customer Service Supervisor Work a set full-time schedule, work schedules are not Monday - Friday Set work schedule will include one weekend day and one weekday off Skills * This role is remote; job seekers must reside in Texas or an approved QVC state to be considered. You will work from home * Work a set full-time schedule, work schedules are not Monday - Friday * Set work schedule will include one weekend day and one weekday off * Provide a distraction free work from home environment * 12 months or more of customer service experience * Learn and work in a virtual environment * Communicate with a variety of styles * Navigate multiple systems and screens * Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements * Troubleshoot own technical problems (partner with IT when needed) * Available to work weekends, holidays, and additional hours Benefits This role is remote; you will work from home. Opportunity for advancement and upward mobility across the entire QVC Group family of brands. Paid time off An employee assistance program Parental leave Paid volunteer hours Amazing company discounts Health care benefits starting on day 1 (US market) 401(k) (US market) Tuition reimbursement benefits (US market) Company Overview QVC® empowers shoppers with knowledge and shares insights in a lively and engaging way. It was founded in 1991, and is headquartered in West Chester, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https//

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