[Remote] Insurance Customer Support Associate - TTEC Community Partners

Note: The job is a remote job and is open to candidates in USA. TTEC provides customer experience services powered by humanity and technology. The Insurance Customer Support Associate works remotely with external brokers to educate, support, and update them throughout the healthcare insurance lifecycle, while resolving issues related to benefits, claims, enrollment, and billing.

Responsibilities

  • Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
  • Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
  • Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Skills

  • Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States
  • Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need
  • 1 year or more of customer service experience
  • High school diploma or equivalent
  • Recognize and solve problems of mid-to-high level customer service issues
  • Computer experience
  • High speed internet (> 15 mbps)
  • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
  • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

Benefits

  • Remote work
  • Performance bonus opportunities
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • Individualized webcam-enabled engagement and coaching
  • 1000s of free courses to support your career growth
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Company Overview

  • TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions. It was founded in 1982, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is

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