Program & Project Lead – Personal Injury, Medical Payments

Job Description:

  • Independently lead all aspects of multiple complex, high-risk programs or projects with significant organizational span, business complexity, team size, and interdependencies
  • Lead initiatives involving Personal Injury Protection and Medical Payments claim handling processes
  • Manage vendor relationships and oversight
  • Oversee the Mitchell Decision Point process
  • Support Decision Point technology enhancements
  • Manage workflow, coordinate vendors, resolve issues, and optimize processes
  • Motivate project participants and evaluate performance constructively
  • Deliver clear project communications on complicated projects and issues
  • Achieve project and program success factors through leadership and influence
  • Engage stakeholders in risk identification and mitigation
  • Represent projects and objectives in governance and gating forums
  • Customize solutions for complex enterprise-level issues
  • Direct project execution and provide oversight throughout the project lifecycle
  • Direct strategic projects and programs of high complexity and impact
  • Manage high-complexity projects independently
  • This job does not have supervisory duties

Requirements:

  • Strong project and program management expertise
  • In-depth knowledge of Mitchell Decision Point
  • Comprehensive understanding of the Decision Point process end to end, including workflow management, vendor coordination, issue resolution, and process optimization
  • Must submit to a background investigation
  • Allstate generally does not sponsor individuals for employment-based visas for this position
  • Dedicated, private workspace free from distractions when working from home
  • Appropriate desk and seating
  • Reliable internet with minimum speeds of 50 MB download and 5 MB upload
  • Valid photo identification available at the start of the interview (not required for internal candidates)

Benefits:

  • Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
  • Monthly connectivity reimbursement to help offset internet costs for employees eligible to work from home
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