Premium Travel & Lifestyle Consultant - Brighton (Hybrid Only) - Start Date: 12th January 2026

Join us at American Express as a Premium Travel & Lifestyle Consultant, based in Brighton, providing exceptional service to our Premium Card Members from a hybrid setting. At American Express, our culture is built on a 175‑year history of innovation, shared values, and a commitment to our customers, communities, and colleagues. This role offers learning opportunities, leadership support, and the chance to shape the future of travel service.

What You’ll Do

  • Delight Premium Card Members with unforgettable travel experiences.
  • Understand customer needs through consultation and deliver innovative, multi‑channel interactions.
  • Research, plan, and execute personalized travel & lifestyle experiences, booking domestic and international flights, car and hotel travel arrangements, and lifestyle events.
  • Communicate new and existing product offerings and value propositions to card members.
  • Place the Card Member’s experience at the forefront of everything you do, reinforcing our Membership First™ approach.

Minimum Qualifications

  • Proven ability to provide premium customer service, ideally in a call‑centre environment.
  • Experience in hospitality, concierge/lifestyle, high‑end customer service, or sales roles.
  • Good geography knowledge with ability to locate continents and travel destinations worldwide.
  • Positive attitude and willingness to learn, demonstrate optimism and teamwork.
  • Strong communication skills with active listening and adaptable conversation style.
  • Tech‑savvy, comfortable using computers, PC and basic MS Office.
  • Results‑driven with a healthy drive to meet and exceed goals.
  • Experience in travel agency, travel reservations, cruise, or tour industry is a plus.

Hybrid Working Guidelines

  • Located in the UK.
  • Secure home office with a confirmed address, free from background noise or distractions.
  • Internet service must meet a minimum of 25 Mbps download and 5 Mbps upload (speed check online).

Benefits

  • Competitive base salary.
  • Bonus incentives.
  • Support for financial‑well‑being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (location dependent).
  • Flexible working model – hybrid, onsite or virtual arrangements.
  • Generous paid parental leave policies.
  • Free access to global on‑site wellness centers staffed with nurses and doctors (location dependent).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.
  • Travel agent rates and discounts.
  • Education Stay Program – up to four complimentary 2‑night stays in participating hotels.

Employment eligibility to work with American Express in the United Kingdom is required; the company will not pursue visa sponsorship for these positions. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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