We are looking for a dependable, detail-oriented Accounting & Systems Support Associate to provide internal accounting software support and quality-control review for a U.S.-based financial firm. The ideal candidate is equally comfortable with accounting and technology, has clear English communication skills, and can support the internal team professionally in real time.

Key Responsibilities

• Provide real-time support to the team during office hours through chat, email, and video calls.

• Answer day-to-day questions about processes, software use, and accounting workflows.

• Help staff with account access, user setup, and permissions across the firm’s systems.

• Document recurring questions and fixes so the team can solve them without escalating.

• Diagnose and fix issues in accounting, payroll, and related software, including bank feed errors, sync failures, integration breaks, user access problems, and data import issues.

• Support setup, configuration, and clean-up of client files and accounts.

• Track issues from report to resolution, elevate to software vendors when needed, and follow up until closed.

• Maintain a log of issues, solutions, and how-to guides.

• Support ERP, HCM, and workflow system implementations as needed.

• Review financial reports and work product for accuracy and completeness before delivery, including reconciliations, financial statements, payroll reports, and AP/AR reports.

• Check for errors, miscategorized transactions, duplicate entries, unreconciled items, and unusual variances, and confirm that reports tie out to source data, bank statements, and prior periods.

• Apply review checklists consistently, flag and document findings for the responsible team member, verify that corrections are made, and recommend process improvements to reduce repeat errors.

• Assist with bookkeeping tasks, AP/AR support, and month-end close activities as workload requires.

• Keep client files, documentation, and process records organized and current.

• Handle other assigned finance and operations tasks.

Qualifications and Requirements

• Background in accounting, bookkeeping, or finance, through education, certification, or work/hands-on experience.

• Hands-on experience and/or certification with accounting software such as QuickBooks, Xero, or similar platforms.

• Technical aptitude, with a proven ability to troubleshoot software problems and learn new systems quickly.

• Strong attention to detail and a methodical approach to reviewing numbers and reports.

• Solid understanding of core accounting concepts: reconciliations, journal entries, chart of accounts, AP/AR, and financial statements.

• Clear written and spoken English, with the ability to explain technical issues in plain language to non-technical colleagues.

• Ability to work independently in a remote environment with minimal supervision.

• Availability during office hours in U.S. Pacific Time.

• Ability to handle confidential financial and employee information with professionalism and discretion.

Preferred Qualifications

• Degree or coursework in accounting, finance, or information systems.

• Experience in a public accounting firm, bookkeeping firm, or outsourced accounting practice.

• Familiarity with payroll platforms and with ERP or HCM systems.

• Advanced Excel or Google Sheets skills (pivot tables, lookups, reconciliations).

• Experience with help desk or ticketing tools, and with documenting processes.

• Knowledge of data security basics, including access controls and multi-factor authentication.

Work Arrangement

• Employment Type: Part-Time, with the possibility of transitioning to Full-Time based on performance and business needs

• Work Setup: Fully Remote / Work From Home

• Schedule: 20 hours weekly

• Time Zone: U.S. Pacific Time (PT)

• Working Hours: To be finalized with the client, during office hours

Ideal Candidate

The candidate people turn to when something is not working or the numbers do not look right. They like solving problems, notice small discrepancies, and stay calm under pressure. They enjoy helping colleagues and take pride in work that is accurate and well documented.