Mid-Market Implementation Specialist – Americas, East

Job Description:

  • Manage and execute end-to-end implementations of Ashby’s solution for mid-market and smaller enterprise customers
  • Manage a book of approximately 15 active implementations at a time
  • Lead implementations lasting approximately 4–8 weeks
  • Work directly with customers to develop and execute implementation plans
  • Ensure positive customer experiences and expedited time to value
  • Help customers get up and running quickly with Ashby and achieve desired outcomes
  • Define scope, align stakeholders, communicate project plans, and deliver against agreed expectations
  • Keep implementation teams on track to meet milestones
  • Navigate change management and help customers adapt to new systems and approaches
  • Advise customers on software usage best practices
  • Proactively address thematic customer opportunities and improve processes
  • Partner with Customer Success, Sales, Product, Engineering, and Operations
  • Serve as the customer’s guide, advocate, and voice to internal stakeholders
  • Use metrics and analytics to inform decisions and measure success
  • Coach and teach customers throughout implementations

Requirements:

  • At least 2 years of experience owning implementations for a complex SaaS product
  • Extensive experience leading implementation and onboarding projects in high-growth B2B SaaS environments
  • Experience defining scope, aligning stakeholders, communicating project plans, and delivering against agreed expectations
  • Ability to keep teams on track to meet milestones in a remote-first setting
  • Willingness to travel less than 10% for customer engagements
  • Experience with complex, multi-module SaaS systems
  • Understanding of shared configuration and data models
  • Comfort with analytics, conditional logic, and relational data
  • Ashby knowledge is a plus but not required
  • Experience navigating change management processes
  • Ability to advise customers on software best practices
  • Ability to think critically and solve problems with innovative, scalable solutions
  • Ability to collaborate cross-functionally with Customer Success, Sales, Product, Engineering, and Operations
  • Clear communication and ability to distill complex concepts into simple themes
  • Strong listening and customer advocacy skills
  • Detail-oriented and technically proficient
  • Data-driven approach using metrics and analytics
  • Adaptability in a fast-paced, evolving environment
  • Ability and enthusiasm to coach customers

Benefits:

  • Competitive compensation
  • Equity / stock options with a 10-year exercise window
  • Unlimited PTO; four weeks recommended per year
  • Twelve weeks of fully paid family leave in the US
  • Generous equipment, software, and office furniture budget
  • $100/month education budget
  • More expensive educational items such as conferences covered with manager approval
  • High-quality work environment emphasizing doing things the right way
  • Product customers and prospects are truly excited about
  • Small teams with talented people and appropriate compensation
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