This a Full Remote job, the offer is available from: Asia, APAC, Philippines

We are seeking a highly organized, dependable, and detail-oriented Medical Virtual Assistant – Administrative & Patient Support to join the patient services team at 417 Sports Medicine. In this remote operational role, you will serve as an essential administrative bridge between our patients, front-office staff, clinical team, and external healthcare facilities for a busy orthopedic and sports medicine practice in Springfield, Missouri.

The ideal candidate possesses 2+ years of healthcare administrative experience, specialized knowledge of orthopedic workflows and diagnostic imaging prior authorizations (MRI, CT, X-ray), and fluent, accent-neutral spoken English. Operating within AdvancedMD, your core focus will be managing high-volume inbound and outbound phone communications, booking patient consultations, securing prior authorizations, processing specialty referrals, and triaging general practice emails with complete autonomy and accuracy.

Working Environment & Core Schedule

• Role Title: Medical Virtual Assistant – Administrative & Patient Support
• Specialty: Orthopedics & Sports Medicine
• Status: Full-Time (40 Hours / Week)
• Schedule: Monday – Friday, 9:00 AM – 5:00 PM CST (Central Standard Time)
• Core Technology Stack: AdvancedMD EMR & Practice Management, Practice VoIP Phone System, Informational Email Inbox, Insurance Payer Portals
• Primary Objective: Patient phone triage, orthopedic scheduling, diagnostic prior authorization processing, and referral care coordination

Top 3 Daily Tasks

1. Patient Communication & Phone Support: Handle inbound patient telephone calls, place outbound follow-up calls to patients and insurance carriers with clear verbal communication, route clinical inquiries to providers, and process daily voicemails.
2. Insurance Prior Authorizations: Initiate, submit, track, and resolve prior authorization requests for diagnostic imaging (MRI, CT, X-ray) and orthopedic procedures across commercial insurance portals to prevent care delays.
3. Appointment Scheduling & Care Coordination: Schedule, reschedule, and verify patient consultations in AdvancedMD while processing and transmitting specialty referrals to outside physical therapy providers and imaging centers.

Core Responsibilities

• Phone Management & Patient Triage: Answer inbound calls professionally, address non-clinical questions regarding practice policies and appointments, and route clinical concerns to medical staff.
• Prior Authorization Processing: Collect clinical notes, navigate insurance portals, obtain pre-authorization approval numbers, track expiration dates, and document outcomes in AdvancedMD.
• Specialty Referral Coordination: Prepare, transmit, and track outgoing referrals for physical therapy, diagnostic imaging, and external specialist consultations, verifying receiving facility receipt.
• Appointment Scheduling: Book new patient consultations and follow-up visits according to clinical protocols, ensuring provider calendars are balanced and patient demographics are updated.
• Email Inbox & Administrative Support: Monitor the general informational email inbox, respond promptly to administrative inquiries, and maintain organized email correspondence.

Requirements

• 2+ Years Healthcare Experience: Direct experience working in a medical office, clinic, or healthcare administrative environment.
• Fluent English Communication: Flawless verbal and written English skills with a clear, accent-neutral phone presence and high listening comprehension.
• Prior Authorizations & Referrals: Demonstrated experience processing insurance prior authorizations for medical procedures and managing outgoing specialty referrals.
• EMR & Systems Proficiency: Working knowledge of Electronic Medical Record (EMR) platforms, practice management systems, email tools, and web portals.
• HIPAA Compliance & Confidentiality: Thorough understanding of HIPAA privacy rules, medical terminology, and patient confidentiality standards.
• Remote Workspace Setup: Private, quiet home office with a lockable door, high-performance computer (PC/Mac), high-speed primary internet connection, backup internet/power solutions, and a noise-canceling headset.

Preferred Qualifications

• 1+ Year Orthopedic/Sports Medicine Experience: Direct familiarity with musculoskeletal terminology, diagnostic imaging orders, and orthopedic care workflows.
• AdvancedMD Experience: Hands-on experience navigating AdvancedMD software for scheduling, charting, and administrative workflows.

Ideal Candidate Profile

You are a dependable, proactive administrative assistant who thrives in a fast-paced medical practice. You navigate AdvancedMD easily, handle complex insurance prior authorizations with persistence, and deliver clear, compassionate, and professional service to orthopedic patients over the phone.

This offer from "Staffing For Doctors" has been enriched by Jobgether.com and got a 0% flex score.