Manager, Sales and Customer Service

Hello! Are you a dynamic leader with a passion for sales and customer service? Macy's is seeking a highly motivated and experienced individual to join our team as a Manager of Sales and Customer Service. In this role, you will have the opportunity to lead a team of sales associates and customer service representatives in providing exceptional service to our customers. We are looking for someone with a strong background in retail sales, excellent communication skills, and a proven track record of driving sales and delivering top-notch customer service. If you are a results-driven and customer-focused individual, we would love to hear from you. Join us at Macy's and be a part of our team of dedicated professionals! Lead and manage a team of sales associates and customer service representatives to provide exceptional service to customers. Develop and implement strategies to drive sales and achieve sales targets. Monitor and analyze sales performance and customer service metrics to identify areas for improvement. Train and coach team members on effective sales techniques and customer service best practices. Foster a positive and collaborative work environment to ensure team cohesion and motivation. Handle customer escalations and resolve issues promptly and effectively. Maintain a thorough understanding of the company's products, services, and policies to effectively assist customers and provide accurate information to team members. Collaborate with other managers and departments to ensure a seamless customer experience. Conduct regular performance evaluations and provide constructive feedback to team members. Stay updated on industry trends and competition to make recommendations for improving sales and customer service strategies. Prepare and present reports on sales and customer service performance to senior management. Adhere to company policies and procedures and ensure team members do the same. Continuously seek opportunities to improve processes and enhance the overall customer experience. Represent Macy's in a professional and positive manner at all times.

Macy's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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