Position: Cybersecurity – SOC Lead (AI & Automation) Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 5.30PM - 2.30AM IST (US Eastern Time)

Engagement Type: Full Time

Role Summary: Lead offshore SOC execution for Customer, combining operational leadership, detection governance, case quality oversight, and practical automation. This role must drive disciplined day-to-day performance while improving the use of built-in AI / automation features across the CLW security stack without sacrificing analyst judgement, traceability, or investigation fidelity.

Key Responsibilities:

• Lead the offshore SOC pod across L1 and L2 activities, ensure queue health, review investigation quality, and maintain strong stakeholder alignment with Customer security leadership.
• Own daily operational governance including case quality, severity calibration, shift handoffs, SLA adherence, and escalation discipline for major incidents.
• Drive continuous improvement in Splunk ES / Mission Control operations, detection logic review, alert noise reduction, and visibility gap identification.
• Coordinate across CrowdStrike, Proofpoint, Qualys, Palo Alto, Dragos, ServiceNow, and automation workflows to improve response effectiveness.
• Translate technical events into concise business risk language for U.S. stakeholders and support weekly service reviews, KPI reporting, and corrective action tracking.
• Promote responsible use of AI-assisted summarization, enrichment, and workflow acceleration within approved guardrails.

Tool Environment: Splunk ES / Mission Control, CrowdStrike, Qualys, Proofpoint, Palo Alto, Dragos, ServiceNow, Teams, M365 / Entra context, automation / SOAR capabilities where approved. Required Experience & Skills:

• Strong security operations leadership experience, including direct management of analysts or provider teams in a 24x7 or follow-the-sun model.
• Advanced proficiency in Splunk-based SOC operations and solid working knowledge of endpoint, network, email, and vulnerability telemetry.
• Ability to coach analysts, review investigations, and enforce consistent case quality and operational rigor.
• Strong executive-facing communication and ability to run governance reviews with facts, metrics, and remediation actions.
• Experience working with offshore teams serving U.S.-based stakeholders.

Preferred Qualifications:

• Manufacturing / OT security exposure, especially where corporate-to-plant visibility and escalation discipline matter.
• Experience with ServiceNow workflows, playbook optimization, and approved automation / SOAR patterns.
• Awareness of MITRE ATT&CK-aligned detection engineering and risk-based incident prioritization.

Offshore India Operating Model:

• Work as an embedded offshore team member supporting U.S.-based stakeholders with dependable daily communication, disciplined documentation, and clear ownership of actions and follow-ups.
• Operate with strong handoff hygiene across shifts, including concise status updates, ticket notes, evidence capture, and risk-based escalation to Customer leads.
• Support a manufacturing-aware operating model where uptime, safety, OT change sensitivity, and controlled execution are treated as essential requirements.
• Use ServiceNow and Microsoft Teams effectively for workflow coordination, incident tracking, approvals, and stakeholder communication.
• Be prepared to align with late afternoon / evening IST overlap with U.S. Eastern time and participate in critical incident bridges when required.

Success Measures:

• Stable, measurable SOC operations with better case quality, tighter escalation hygiene, and improved visibility coverage.
• Documented reduction in alert noise and stronger detection fidelity across the CLW stack.
• Clear governance cadence and dependable offshore team performance.