Customer Experience Professional

Job Description:

  • Explore available client programs matching skills, schedule, location, equipment, and eligibility
  • Answer inbound customer calls
  • Assist with questions and account needs
  • Process service requests and transactions
  • Coordinate roadside or similar assistance
  • Provide travel, reservation, or scheduling support
  • Document customer interactions accurately
  • Navigate multiple systems while assisting customers
  • Provide professional, solution-focused service
  • Complete applicable registration, certification, and onboarding requirements
  • Provide services from a professional home-office environment

Requirements:

  • High school diploma or GED
  • Strong verbal and written communication skills
  • Basic typing and computer proficiency
  • Ability to navigate multiple applications
  • Dependable and professional work habits
  • Ability to work independently
  • Quiet, distraction-free home workspace
  • Reliable high-speed internet
  • Compatible Windows 11 computer and additional equipment may be required before servicing
  • Technical requirements vary by client program
  • Subject to state eligibility, client-program availability, equipment requirements, applicable background screening, certification requirements, and individual qualifications
  • 1099 independent-contractor arrangement, not traditional employment

Benefits:

  • Remote from day one
  • No traditional commute
  • Greater scheduling control
  • Extended servicing hours may allow contractors to select among available intervals
  • Access to different client programs based on experience, schedule, location, equipment, and eligibility
  • Competitive contract rates
  • Certain programs may offer additional earning potential
  • Guidance and resources for applicable registration, certification, and onboarding requirements
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