Customer Experience Agent with Mandarin 03103

Join The Future Of FinTech At OANDA

Fancy helping to shape the future of FinTech? We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group.

Join us to:

  • Help build the future of online trading
  • Be part of a culture driven by integrity and global impact
  • Become part of an award-winning company - check out our full list of awards here

We are only as good as our people. Luckily, our people are the best. Join us!

How do we work?

As part of our Client Experience Team at OANDA, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In this fully remote role, you will support a global team operating across multiple locations, including Toronto, Krakow, Tokyo, and Singapore.

This is an Independent Contractor position - to deliver services in this role, you must hold an active business registration or be legally eligible to operate as an independent contractor in your country of residence.

In this role, you will:

  • Inform our Clients about OANDA's products, and help them understand how our products work and how to use them (live chat, phone, email and digital platforms).
  • Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes.
  • Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
  • Manage and resolve standard cases using CRM tools e.g., Salesforce, while maintaining accurate documentation in ticketing systems to ensure a clear audit trail.
  • Adhere to all operational workflows and regulatory standards to ensure compliance and risk mitigation.
  • Participate in operational briefings, training, and knowledge transfer sessions.
  • Promote positive client relations with a can-do attitude, and willingness to always help.

What skill set do you need, to be successful in this role?

  • Previous experience in client-facing roles.
  • Hands-on knowledge of trading, financial instruments (Forex, CFDs, Commodities, Indices), and key market mechanics (leverage, margin calls, order types, spread).
  • Active business registration (or willingness to establish one) to operate as an independent contractor in your country of residence.
  • Fluent English and native Mandarin.
  • Readiness to work within Singapore business hours (typically 8:00 AM - 5:00 PM - subject to change based on operational needs).
  • Excellent communication skills and positive attitude.
  • Passionate about learning and striving to gain new knowledge about product and service changes.
  • Capability to use your own device to access our systems via Virtual Desktop Infrastructure (VDI).

Nice to have:

  • Experience working with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk.
  • Flexible scheduling and coverage during weekends/ holidays on a rotational basis.

Your perspective matters. We encourage you to apply even if you are hesitant about meeting every single qualification. We are excited to see what you can bring to the team!

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