Client Care Coordinator (PART-TIME, Work From Home must reside in Las Vegas, NV area)

Overview:

*** Next Training Class Start Date is OCT 19th ****

Are you interested in making a difference? Would you appreciate having a renewed sense of purpose when serving in your next customer service role? At Eagle's Wings Air (EWA), we can offer that and more.

  • Part-time (27.5 hours p week)
  • Work From Home (must reside in the Las Vegas, NV area)
  • 401(k) with company match

SCHEDULES AVAILABLE (Pacific Time - PT):

  • SCHEDULE: Monday-Friday: 12:30 p.m. - 6:00 p.m. (PT)

When you join Eagle’s Wings Air (EWA), you will be responsible for tracking airline flights and reporting exceptions. You will be securing air cargo space on passenger airlines and handling inbound client requests for airline reservations while satisfying various types of customer service-related inquiries. You will offer our clients peace of mind and deliver best-in-class customer service.

Responsibilities:

  • Responsible for interacting with clients via voice, email, and chat channels. Inbound and outbound
  • Passion to find the right logistics solution for the client or the path to resolution on the first call
  • Follow up with customer inquiries by taking specific action in a timely manner
  • Perform data entry into logistics software
  • Appropriately communicate with upset clients to resolve their inquiries or concerns
  • Perform other related duties and assignments as required and as assigned by supervisor or manager
  • Participate in on-call rotation (currently once per quarter)
  • Be an active contributor to a great company culture

Qualifications:

  • High School Diploma or equivalent
  • 3+ years of customer service experience
  • Remote contact center experience strongly preferred
  • Proficient with use of a computer, including - MS365, SharePoint, Teams and Microsoft Office - Word and Excel
  • Strong proficiency in data entry with high accuracy
  • Understand computations of basic math
  • Strong geography skills
  • Enjoy working as part of a team, as well as independently
  • Strong interpersonal communication skills, with capacity to establish rapport with clients and colleagues
  • Ability to meet deadlines while ensuring consistency and accuracy in deliverables
  • Proven experience in empathetic customer issue resolution and problem-solving
  • Excellent verbal and written communication skills
  • Highly organized, detail-oriented self-starter with strong problem-solving skills
  • Commitment to maintaining confidentiality of sensitive and privileged information
  • Will consider candidate with equivalent combination related experience

Work From Home Requirements:

  • A dedicated, quiet workspace is required
  • Maintain a professional and distraction-free remote work environment during scheduled hours
  • High-Speed Internet is required (w/ proof of Internet speed)

We provide Equal Employment Opportunities to all employees and applicants, including veterans and those with disabilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job posting and/or description is not intended to be all-inclusive and the employer has the right to revise the job description at any time with or without notice.

Should you require assistance or a reasonable accommodation to access job postings, apply for a position, or at any time throughout the recruiting process, please contact Human Resources via email at HR@AnCorHR.com.

About EWA:

Established in 2008, Eagle’s Wings Air (EWA) is the nation’s leading logistics provider of air transportation management services to funeral homes and shipping services. Through a remote, multi-location customer service model, EWA leverages proprietary software and our knowledge of airline operations to find the best flight itinerary, secure space on the aircraft, and proactively monitor the status of air transfer from start to finish, delivering time savings and peace of mind to our funeral service clients. To date, EWA has proactively managed more than 300,000+ air transfers of loved ones' home for their final celebration of life.

Work Remotely

  • Yes

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

  • 401(k)
  • On-the-job training
  • Work from home

Application Question(s):

  • Are you currently employed?
  • What interests you most about our posting for this open position?
  • What, if any, days or periods of time are you unavailable to work?
  • Have you previously worked in a remote environment?
  • From time to time, business needs may require additional hours beyond the regular schedule. Are you open to working occasional mandatory overtime when needed?
  • Please describe your experience working in a contact center or customer service role?
  • All positions require a 90-day probationary period during which excellent attendance is expected. Absences during this period are generally not permitted except where required by law or approved by management under exceptional circumstances.

Do you understand this attendance expectation and can meet it if hired?

Work Location: Remote

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...