Call Center Representative-Entry Level

Adecco Staffing is currently hiring experienced Call Center Representatives for both 1st and Swing shifts to support one of our clients in Boston, MA. This is a temp-to-perm opportunity. Prior call center experience is a must! Strong communication skills, and the ability to thrive in a fast-paced environment.

Pay Rate: $20–$23/hour

Schedules Available

  • 1st Shift: Availability between 7:00 AM – 6:00 PM. Must work every Sunday. Days off: Saturday + 1 weekday (non-consecutive)
  • Swing Shift: Availability between 10:00 AM – 8:00 PM. Must work every Saturday. Days off: Sunday + 1 weekday (non-consecutive)

Key Responsibilities

  • Handle high-volume inbound calls for hospitals and private medical offices (200–300 calls per shift)
  • Follow structured call scripts while maintaining a professional and empathetic tone
  • Triage calls by urgency, distinguishing between routine requests (appointments, prescriptions) and emergency situations
  • Page on-call medical staff for urgent or critical needs
  • Respond quickly to emergency protocols and escalate appropriately
  • Provide clear, courteous, and professional communication at all times
  • Process calls for main lines, paging, dispatch, and answering services
  • Assist hospital staff with after-hours communication needs
  • Maintain and update databases, schedules, and directories accurately
  • Handle confidential patient information in compliance with privacy standards
  • Demonstrate strong multitasking by managing multiple systems/screens simultaneously
  • Utilize quick data entry and typing skills to document calls efficiently
  • Apply sound judgment, prioritization, and decision-making in a fast-paced environment

Qualifications

  • Prior call center experience required
  • Medical call center experience preferred
  • Strong communication skills with a calm, professional phone presence
  • Ability to follow call scripts and handle multiple systems simultaneously
  • Typing speed of 40+ WPM preferred
  • High School Diploma required

Interested? Apply directly with your updated resume to be considered.

Pay Details: $20.00 to $23.00 per hour. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled. Military connected talent encouraged to apply.

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