Bilingual French – Roadside Assistance Agent

Job Description:

  • Handle incoming customer calls for roadside assistance
  • Initiate outbound calls to customers, roadside assistance service providers, and other personnel
  • Provide support and expertise to get customers safely back to their move
  • Follow established methods and procedures prioritizing customer safety
  • Handle files with calm urgency, professionalism, and care
  • Meet quality-related metrics and goals
  • Complete initial education and training from a private home workspace
  • Assist customers within the first week of employment
  • Interact with customers with instructors’ support during initial education
  • Perform some job duties with customers from the first day
  • Participate in skillset-driven continued education coordinated by the manager

Requirements:

  • Must be fluent in both English and French
  • Complete Criteria Assessments: Tech Skills + Game
  • Ability to express sympathy, empathy and compassion
  • Critical thinker and ability to adapt
  • Intermediate keyboarding and computer skills
  • Active and attentive listener
  • Ability to type while talking; 40 WPM or higher is a plus
  • Ability to formulate sentences through written text
  • Ability to navigate and use multiple computer programs at once
  • Excellent verbal communication and listening skills
  • Clear speaking voice
  • General knowledge of U.S. and Canada geography
  • General knowledge of how to map a location using various programs or applications
  • Willingness to incorporate feedback to constantly improve performance
  • Must be legally authorized to work in the United States and must not require employer sponsorship
  • Must have a private, quiet workspace at home
  • Must have a personal home computer meeting the stated technical requirements
  • Windows 11
  • 16GB RAM minimum
  • CPU benchmark score of 6,000 minimum
  • SSD with at least 5GB free space
  • Bluetooth capability enabled
  • Webcam
  • Wired USB headset
  • Internet speeds: ping under 100, download 50MB minimum, upload 5MB minimum
  • Must be available to work weekends, either Saturday and Sunday
  • Must work holidays as scheduled
  • Applications are not accepted from residents of AK, CA, CO, CT, DE, FL, HI, IL, ME, MD, MA, MI, MN, MO, NE, NV, NJ, NM, NY, OR, RI, WA, or the District of Columbia
  • U-Haul will not hire or re-hire nicotine-product users in specified states, including Arizona and Texas

Benefits:

  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Life insurance
  • Paid time off program with paid holidays
  • Various wellness programs
  • Career path planning
  • Continued education and professional development
  • U-Haul University education and supplementary eLearning
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