Airline Passenger Assistant

About the position

ABM is seeking a reliable and experienced Airline Passenger Assistant, also known as a Wheelchair Agent, to provide wheelchair assistance to airline passengers who require or request it. The role is customer-service-oriented and involves safely transporting passengers around the client site or grounds. Tipping is allowed and customary; agents providing extraordinary customer service are reported to increase their earning potential by \$25–\$100 per week. This is a part-time position scheduled for 20 hours per week, with various schedules available. The stated pay rate is \$25.00 per hour; specific offers may vary based on experience, skills, abilities, geographic location, and market data. No experience or diploma is required, and on-the-job training is provided. ABM describes the position as suitable for someone entering or returning to the workforce with limited experience and education.

Responsibilities

  • Follow safety precautions while transporting passengers.
  • Interact positively with passengers.
  • Comply with client and site security requirements and processes.
  • Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds.
  • Assist passengers with baggage retrieval and transport when necessary.
  • Coordinate assignments with dispatchers and gate agents when necessary.
  • Complete thorough incident reports.

Requirements

  • Must be at least 18 years old.
  • No high school diploma, GED, or college degree is required.
  • No experience is required; on-the-job training is provided.

Nice-to-haves

  • One year of customer service experience is preferred.

Benefits

  • ABM offers a comprehensive benefits package; details are provided in its Front Line Team Members benefits flyer.
  • Tipping is allowed and customary, and extraordinary customer service may increase earning potential by \$25–\$100 per week.
  • World-class training program and opportunities to use skills developed during military service.
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